Returns and exchanges policy

Last updated: 2026/01/17

Welcome to bexo-store.com!

We value your shopping experience, so we've developed a clear returns and exchanges policy to ensure your peace of mind and satisfaction.

Returns Policy Overview ♻️

We are committed to providing you with a transparent and easy process for returning or exchanging products. Before requesting a return or exchange, please carefully read the following information:

• Returns and Exchanges Period: You can request a return or exchange within 14 days of receiving your product.

• Refund Process: Once the return process is complete, we will process the refund to your original payment account within 3-6 business days.

Return Policy Details 📜

Term 📑Description 🖊

Product Condition 🎁All returned products must be unused, with complete packaging and tags.

Quality Issues 🔍If you are returning a product due to quality issues (such as damage or defects), please provide evidence such as photos.

Shipping Costs 🚚For returns due to quality issues, we will cover shipping costs; for returns due to personal reasons, you will be responsible for these costs.

Processing Time ⏳We will begin the refund process once we confirm that the returned product meets the conditions.

Return and Exchange Process 📦

1. Contact Customer Service: Before requesting a return, please contact our customer service department by phone at 14547782960 or email at service@mail.bexo-store.com and provide your order number and the reason for the return.

2. Review and Confirmation: Our customer service team will review your return request and typically respond within 1-3 business days.

3. Ship the Product: Follow customer service instructions to ship the product to the specified address and keep the tracking record.

4. Receipt and Refund: Once we receive the product and verify that it meets the return conditions, we will begin the refund process.

Special Considerations ⚠️

• Non-Returnable Products: Some products are non-returnable for hygiene or safety reasons, such as certain personal care items; please consult with customer service.

Rejection Circumstances: If the returned product does not meet the return standards, we may return it to you.

Our customer service team is ready to assist you. Our office hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. If you have any questions, please feel free to contact us:

•Phone: 14547782960

•Email: service@mail.bexo-store.com

Thank you for choosing bexo-store.com! 🎉 We look forward to enhancing your shopping experience with a flexible, customer-focused returns policy. If you have any questions or suggestions, we'd love to hear them. Enjoy your shopping at bexo-store.com!