Last updated: January17, 2026
At bexo-store.com, we understand that inconveniences can arise, and therefore, we have developed a flexible cancellation policy for our customers in Mexico. Our goal is to provide you with the best possible experience while shopping in our store.
⏳ Cancellation Policy Details
Our policy is designed to be clear and understandable, allowing you to make informed decisions about your orders.
| Order Phase | Cancellation option | Condiciones |
|---|---|---|
| Before Processing | ✅ Possible | Cancellation at no cost. |
| During Processing | ❌ Not possible | Contact customer service for alternatives. |
| Dispatched/Sent | ❌ Not possible | Wait to receive the order and make a return if necessary. |
- Before Processing: You can cancel your order free of charge before we begin processing it. Simply contact our customer service team as soon as possible to proceed with the cancellation. 📞💬
- •During Order Processing: Once we begin processing your order (1-3 days), we cannot guarantee cancellation due to shipping preparations. However, we recommend contacting our customer service team to explore any available options. ⚠️⏱️
- •Dispatch or Shipping Completed: If your order has already been dispatched (7-10 days estimated delivery time), we regret that we cannot cancel it. We suggest waiting to receive your package and following our standard return process if you wish. 📦🚀
📞 Contact and Support
To cancel an order or if you need further assistance, please contact our support team:
Email: 📧 service@mail.bexo-store.com
Phone: 📞 14547782960
Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (Excluding weekends and holidays) ⏰
🌟 Additional Considerations
• Refund Method: All refunds will be processed using the original payment method (Visa, American Express, MasterCard, or PayPal) and may take 3 to 6 business days to appear in your account.
• Order Changes and Modifications: To make changes to the delivery address or other modifications before shipment, please contact us as soon as possible. We will do our best to accommodate your requests. 🛠️🏡
We appreciate your understanding and patience while we process your cancellation request. Your satisfaction is our priority, and we are here to help you every step of the way. We look forward to providing you with a great shopping experience at bexo-store.com. Thank you for trusting us!